Frequently Asked Questions
Everything you need to know about your Riad Cosmetics experience.
Are Riad Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly labeled in our product descriptions.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
Yes, Riad Cosmetics ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.